- Vehicle Inspection Assistance
For better service and to eliminate unscrupulous agents, motor vehicles administration services offer assistance at inspection stations. Staff provide leading service and will bring the vehicle through the inspection line free of charge with owner consent. The service means that vehicle owners do not need to seek an outside agent even if they are unfamiliar with the computer inspection.
- Improved Mobile Motor Vehicles Service Stations and Rural License Tests
The DGH has expanded service in rural areas by providing mobile motor vehicles service stations. At these bus-based stations countryside residents can renew licenses, revise paperwork, pay traffic violations and receive traffic safety information. They can even take the driving exam and get a license on the spot. The program reduces time spent traveling to distant motor vehicles offices.
- Automatic Fuel Tax Transfers
Recognizing the growing importance of e-commerce, the DGH has begun to let drivers pay the fuel tax using automatic bank transfers. The service raises efficiency at motor vehicles offices while providing more convenience for customers.
- Vehicle Class Identification Online Inquiry System
Professional motor vehicles agencies identify the class of domestic and foreign vehicles using the principles of consistency and quality. But there is room for improvement in their efficiency. They still send certification and safety inspection data electronically or by regular mail, and the highway inspection units keep all data in hard copy form. With around a hundred cases per month, managing and accessing the paper files can be a time-consuming task.
When the new online inquiry system is established, inspection units will no longer need to keep files on each vehicle. Space and energy will be saved as the units move closer to the goal of a paperless office. Drivers will also have easier access to the information online.
- Simplified Postal Transfers
When drivers renew vehicle registration and driver’s licenses using postal transfers, inspection units have to collect and wait for postal transfer details from each post office. It takes about seven days from when customers transfer their fee to when they receive their new documents. To increase efficiency of renewals, vehicle inspection units and stations began switching their general postal transfer accounts to a special account in 2005. The new system means staff can begin processing renewals as soon as they receive postal transfer information. The simplified process allows drivers to receive their new vehicle registration and driver’s license three days after transferring payment.
- E-notification for Vehicle Inspection and Administration Notices
Besides traditional paper-based service, email notification is available for vehicle inspections, renewal and other administrative needs. Drivers can go to the Electronic Motor Vehicle and Driver Information System webpage to subscribe for the e-notification service.
- Video Recording of Vehicle Inspections
The DGH’s vehicle inspection units and stations have authorized private mechanics to conduct vehicle inspections. However, the quality of these agents is not balanced. Some use false methods to attract customers; for instance, they may automatically issue registration after receiving inspection fees, sometimes even when the vehicle is not present. For better supervision, the entire inspection process should be recorded.
- Regular Training for Bus and Tour Bus Drivers
To improve public transit, along with driving safety and management, regular training for bus and tour bus drivers should be conducted based on Article 6 of the Road and Traffic Safety Act. By helping drivers understand proper driving concepts and skills, road safety and order can be improved, thereby reducing accidents.
- Emphasis on Roadside Safety Inspections and Joint Inspections with Police
To enhance regular vehicle inspections and large vehicle management while preventing improper alteration of vehicles or the addition or removal of equipment, police and inspection units conduct joint inspections.
- Collection of Traffic Fines at Authorized Inspection Agencies
Previously when drivers had their vehicle inspected at an authorized inspection agency without settling violation fees, they had to return to the vehicle inspection unit or station and pay the fine. The extra journey meant added inconvenience. To better serve the public, new rules allow authorized inspection agencies to collect fines for violations of Articles 12 to 68 of the Act Governing the Punishment of Violation of Road Traffic Regulations.
- Computerized Links Between Motor Vehicles Offices
New computerized links between motor vehicles offices means that people can take their written and road tests at different locations. Once drivers pass both of these tests they can also receive their license more quickly.
- Online License Plate Bidding
Online license plate bidding is an innovative new idea that allows drivers to bid for their desired plate from the comfort of home. Besides having an internet connection, all they need is to sign up for a Citizen Digital Certificate and join the Electronic Motor Vehicles and Driver Information System. The fair and transparent bidding process reduces the pressure of on-site bidding and is more convenient for customers.
- Joint Motor Vehicles, Household Registration Office Service
Cooperation between motor vehicles service units/stations and household registration offices means that when people change their address at their household registration office, they can also apply to change their vehicle registration info. The household registration office then notifies the motor vehicles unit or submits the application via the cross-regional service website. The cooperation between public units reduces travel time for drivers and moves the government closer to its goal of one-stop service.
- License and Registration Services at Convenience Stores
To save drivers a trip to the motor vehicles office, the DGH has authorized select convenience stores to provide license and registration replacement service. The stores can collect fees, ID,copies, and license/registration copies, as well as photos. The DGH then sends the new license/registration by registered mail. Authorized convenience store chains include 7-Eleven, Family Mart and Hi-life.
- Tour Bus Driver Registration and Certification
To improve tour bus services the DGH implemented a unified registration system. It enhances drivers’ professional skills, experience and sense of responsibility while making the public more confident in tour bus safety.
- Practice Facilities for Motorcycles and Scooters
Recognizing the need for beginning scooter and motorcycle drivers to gain more experience, motor vehicles offices have begun providing road test counseling and practice facilities. At these facilities new drivers can practice maneuvering and handling, accelerating and braking, while also learning to follow traffic signs. Beginners gain extra confidence and hand-eye coordination so they can get a license and become safer drivers.
- New Traffic Violation Payment Methods
The new measure allows people to pay traffic violation fees by phone or online.
- New Tour Bus Evaluation Mechanism
The DGH plans to promote a new tour bus evaluation mechanism to go along with its safety training courses. Together these programs will improve road safety, risk awareness and crisis management.
- Convenient Drive-Through Service
Due to insufficient parking spaces in urban areas, the DGH launched a convenient drive-though service for people who wish to drive to their local motor vehicles office. Services include exchange and replacement of licenses and registrations.